Returns & Refund Policy

14-Day Return Policy

We offer a 14-day return window starting from the day you receive your order.

Return Conditions

Items must be unused, in original condition, and returned in their original packaging. All accessories, labels, and manuals must be included.

Return Shipping

Returns must be shipped to our U.S. warehouse at the following address:

Delano Home
3600 Route 66, Suite 150
Neptune, NJ 07753
United States

Customers are responsible for return shipping costs unless the item is defective or incorrect.

All returns are processed exclusively at our U.S. warehouse in New Jersey.

How to Request a Return

To initiate a return, please email us at info@homedelano.com with your order number and reason for return. We will provide full return instructions before the item is sent back.

Business hours:
Monday – Friday, 9:00 AM – 5:00 PM (ET)

Refunds

Refunds are issued to the original payment method. Returns are typically processed within 7 days after the returned item has been received and inspected.